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Fichtenwald

Privacy policy

This privacy policy clarifies the nature, scope and purpose of the processing of personal data (hereinafter referred to as “data”) within our online offer and the associated websites, functions and content as well as external online presences, such as our social media profiles. (hereinafter collectively referred to as “online offer”). With regard to the terms used, such as “personal data” or their “processing”, we refer to the definitions in Art. 4 of the General Data Protection Regulation (GDPR).

Person responsible:
Name/Fa.: AustroCel Hallein GmbH
Street: Salzachtalstraße 88, P.O. Box 62,
Zip code, City, Country: 5400 Hallein - Austria
Commercial Register/No.: Salzburg Commercial Court, 184407m
Managing Director: Dr. Wolfram Kalt
Telephone number: +43 6245 890-0
E-Mail: office@austrocel.com
Data protection officer:
Name: Ing. Walter Kogler

T: +43 6245 890 320
M: +43 664 6208 320
E-mail: datenschutz@austrocel.com

Types of data processed:

  • Inventory data (e.g. names, addresses)

  • Contact data (e.g. e-mail, telephone numbers)

  • Usage data (e.g. websites visited, interest in content, access times)

  • Meta/communication data (e.g. device information, IP addresses)

Processing of special categories of data (Art. 9 (1) GDPR):

  • No special categories of data are processed

  • Categories of data subjects affected by the processing:

  • Customers / interested parties / suppliers

  • Visitors and users of the online offer

Purpose of the processing:

  • Provision of the online offering, its content and functions

  • Responding to contact requests and communicating with users

  • Marketing, advertising and market research

Status: April 2022

1) Relevant legal bases

In accordance with Art. 13 GDPR, we inform you of the legal basis of our data processing. If the legal basis is not stated in the privacy policy, the following applies: The legal basis for obtaining consent is Art. 6 para. 1 lit. a and Art. 7 GDPR, the legal basis for processing for the performance of our services and implementation of contractual measures as well as responding to inquiries is Art. 6 para. 1 lit. b GDPR, the legal basis for processing to fulfil our legal obligations is Art. 6 para. 1 lit. c GDPR, and the legal basis for processing to protect our legitimate interests is Art. 6 para. 1 lit. f GDPR. In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d GDPR serves as the legal basis.

2) Changes and updates to the privacy policy

We ask you to inform yourself regularly about the content of our privacy policy. We will adapt the privacy policy as soon as changes to the data processing carried out by us make this necessary. We will inform you as soon as the changes require an act of cooperation on your part (e.g. consent) or other individual notification.

3) Security measures

We take appropriate technical and organizational measures in accordance with Art. 32 GDPR, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, in order to ensure a level of security appropriate to the risk. The measures include, in particular, safeguarding the confidentiality, integrity and availability of data by controlling physical access to the data, as well as the access, input, disclosure, safeguarding of availability and separation of the data. Furthermore, we have established procedures that ensure the exercise of data subject rights, the deletion of data and the response to data threats. Furthermore, we take the protection of personal data into account as early as the development or selection of hardware, software and procedures, in accordance with the principle of data protection through technology design and data protection-friendly default settings (Art. 25 GDPR).

The security measures include, in particular, the encrypted transmission of data between your browser and our server.

4) Cooperation with processors and third parties

If we disclose data to other persons and companies (processors or third parties) as part of our processing, transfer it to them or otherwise grant them access to the data, this will only be done on the basis of legal permission (e.g. if the transfer of data to third parties, such as payment service providers, is necessary for the performance of a contract pursuant to Art. 6 para. 1 lit. b GDPR), you have consented, a legal obligation provides for this or on the basis of our legitimate interests (e.g. when using agents, web hosts, etc.).

If we commission third parties with the processing of data on the basis of a so-called “order processing contract”, this is done on the basis of Art. 28 GDPR.

5) Transfers to third countries

If we process data in a third country (i.e. outside the European Union (EU) or the European Economic Area (EEA)) or if this occurs in the context of the use of third-party services or disclosure or transfer of data to third parties, this will only take place if it is done to fulfill our (pre)contractual obligations, on the basis of your consent, on the basis of a legal obligation or on the basis of our legitimate interests. Subject to legal or contractual permissions, we process or have the data processed in a third country only if the special requirements of Art. 44 et seq. GDPR are met. This means, for example, that the processing takes place on the basis of special guarantees, such as the officially recognized determination of a level of data protection corresponding to the EU (e.g. for the USA through the “Privacy Shield”) or compliance with officially recognized special contractual obligations (so-called “standard contractual clauses”).

6) Rights of the data subjects

You have the right to request confirmation as to whether the data in question is being processed and to request information about this data as well as further information and a copy of the data in accordance with Art. 15 GDPR.

In accordance with Art. 16 GDPR, you have the right to request the completion of data concerning you or the correction of incorrect data concerning you.

In accordance with Art. 17 GDPR, you have the right to demand that the data in question be deleted immediately or, alternatively, to demand that the processing of the data be restricted in accordance with Art. 18 GDPR.

You have the right to request to receive the data concerning you that you have provided to us in accordance with Art. 20 GDPR and to request its transfer to other controllers.

You also have the right to lodge a complaint with the competent supervisory authority in accordance with Art. 77 GDPR.

Right to withdraw consent

You have the right to withdraw your consent in accordance with Art. 7 para. 3 GDPR with effect for the future.

Right of objection
You can object to the future processing of data concerning you at any time in accordance with Art. 21 GDPR. In particular, you may object to processing for direct marketing purposes.

Cookies and right to object to direct advertising
We use temporary and permanent cookies, i.e. small files that are stored on users' devices (for an explanation of the term and function, see the last section of this privacy policy). Some of the cookies are used for security purposes or are required to operate our online offering (e.g. to display the website) or to save the user's decision when confirming the cookie banner. In addition, we or our technology partners use cookies to measure reach and for marketing purposes, about which users are informed in the course of the privacy policy.

A general objection to the use of cookies used for online marketing purposes can be raised for a large number of services, especially in the case of tracking, via the US-American

The website http://www.aboutads.info/choices/ or the EU website http://www.youronlinechoices.com/ can be explained. Furthermore, cookies can be blocked by deactivating them in your browser settings. Please note that in this case, not all functions of this website may be available.

7) Deletion of data

The data we process will be deleted or restricted in accordance with Articles 17 and 18 of the GDPR. Unless expressly stated in this privacy policy, the data stored by us will be deleted as soon as it is no longer required for its intended purpose and there are no statutory retention periods that prevent deletion. If the data is not deleted because it is required for other legally permissible purposes, its processing will be restricted. This means that the data will be blocked and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax law reasons.

According to legal requirements, storage takes place in particular for 7 years in accordance with Section 132 Paragraph 1 BAO (accounting documents, receipts/invoices, accounts, receipts, business papers, statements of income and expenditure, etc.), for 22 years in connection with real estate and for 10 years for documents in connection with electronically provided services, telecommunications, radio and television services that are provided to non-entrepreneurs in EU member states and for which the Mini One Stop Shop (MOSS) is used.

8) Contact

When you contact us (via contact form or email), the user's information will be processed to process the contact request and its handling in accordance with Art. 6 (1) (b) GDPR.

User information may be stored in our customer relationship management system ("CRM system") or a comparable request organization.

9) Online presence in social media

We maintain online presences within social networks and platforms, such as Facebook, Instagram, LinkedIn, and YouTube, to communicate with customers, interested parties, and users active there and to inform them about our services. When accessing the respective networks and platforms, the terms and conditions and data processing guidelines of the respective operators apply.

Unless otherwise stated in our privacy policy, we process user data if they communicate with us within the social networks and platforms, e.g., by posting on our online presence or sending us messages.

10) Cookies & reach measurement

Cookies are information that is transferred from our web server or third-party web servers to the user's web browser and stored there for later retrieval. Cookies can be small files or other types of information storage.

We use "session cookies," which are stored only for the duration of the current visit to our website (e.g., to save your login status or the shopping cart function and thus enable the use of our online offering). A randomly generated unique identification number, a so-called session ID, is stored in a session cookie. A cookie also contains information about its origin and the storage period. These cookies cannot store any other data. Session cookies are deleted when you have finished using our online offering, for example, by logging out or closing the browser.

Users are informed about the use of cookies for pseudonymous reach measurement in this privacy policy.

If users do not wish cookies to be stored on their computer, they are asked to deactivate the corresponding option in their browser's system settings. Stored cookies can be deleted in the browser's system settings. Excluding cookies may lead to functional limitations of this online service.

11) Integration of third-party services and content

Based on our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offering within the meaning of Art. 6 Para. 1 lit. f GDPR), we use content or service offerings from third parties in order to integrate their content and services, such as videos or fonts (hereinafter collectively referred to as "content"). This always requires that the third-party providers of this content perceive the IP address of the user, since without the IP address they would not be able to send the content to their browser. The IP address is therefore necessary for the display of this content. We endeavor to only use content whose respective providers only use the IP address to deliver the content. Third-party providers may also use so-called pixel tags (invisible graphics, also known as "web beacons") for statistical or marketing purposes. The "pixel tags" can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user's device and may contain, among other things, technical information about the browser and operating system, referring websites, visit time, and other information about the use of our online offering, as well as be linked to such information from other sources.

The following presentation provides an overview of third-party providers and their content, along with links to their privacy policies, which contain further information on data processing and, in some cases already mentioned here, opt-out options: External fonts from Google, LLC., https://www.google.com/fonts ("Google Fonts"). Google Fonts are integrated by calling a Google server (usually in the USA).

Privacy policy: https://policies.google.com/privacy, Opt-out: https://adssettings.google.com/authenticated.

Maps of the "Google Maps" service provided by the third-party provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy Policy: https://www.google.com/policies/privacy/, Opt-Out: https://www.google.com/settings/ads/.

Videos from the "YouTube" platform of the third-party provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy Policy: https://policies.google.com/privacy, Opt-Out: https://adssettings.google.com/authenticated.

12) Hosting

Service provider :
Hetzner Online GmbH
Industriestr. 25
91710 Gunzenhausen
Deutschland

Serverlocation: eu-central (DE Falkenstein / DE Nürnberg / FI Helsinki)

Connection data is processed for the purpose of providing and delivering the website. For the sole purpose of delivering and providing the website, the data is not stored beyond the initial visit.

The legal basis for data processing is the legitimate interest (the absolute technical necessity to provide and deliver the "website" service you expressly requested by accessing it) pursuant to Art. 6 (1) (f) GDPR.

To operate the website, connection data and other personal data are also processed as part of various other functions and services. This privacy policy provides detailed information about this for each function and service.

13) Server Log Files

Connection data is processed for the purpose of monitoring the technical functionality and increasing the operational reliability of our web host. The processing period is limited to 7 days.

The legal basis for data processing is the legitimate interest (the absolute technical necessity of a server log file as a fundamental database for error analysis and security measures within the scope of the "website" service expressly requested by your visit) pursuant to Art. 6 (1) (f) GDPR. Security services

14) Matomo

For the purpose of finding and analyzing errors, evaluating usage, and deriving measures for the future development of our website, we process your data using the local analysis software Matomo, InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand. Since this service is a local analysis tool, no personal data will be forwarded to the service provider or to third parties. Furthermore, your personal data will be anonymized immediately after collection. Therefore, personal data will not be stored beyond the initial processing step. The legal basis for data processing is the legitimate interest (the absolute technical necessity to provide and deliver the "website" service you expressly requested by accessing it) in accordance with Art. 6 (1) (f) GDPR.

© AustroCel Hallein GmbH 2025